Customer Testimonials

I went to Durocher Auto Sales after being for all purposes ignored by another dealership and they were fantastic. I went and saw Charles and he bent over backwards to be accommodating. He found me exactly what I wanted and they gave me a great price on my trade in. I couldn't be more happy with the service and personal approach that I found with dealing with Charles and Durocher Auto Sales as a whole. I would recommend them to everyone I know to shop for their next vehicle there. 





I was in the market for a new Dodge Durango Citadel. I contacted all regional dealers and Durocher Dodge was able to give me the best deal. Charles VanAuken was the salesman that I worked with. He was able to guarantee me the price on the new car, regardless of what rebates were in effect by the time the car was delivered. His price turned out to be the lowest one I was quoted. He also volunteered to help me with the delivery, inspection, and registration of the car since I would be out of the region when the car actually arrived. This entails his bringing the car by ferry across Lake Champlain to Vermont, getting it inspected and registered, and making the swap with my trade in car. In my opinion, he has gone above and beyond what I would have expected him to do! I will be quite happy to recommend Charles and Durocher Auto Sales to anyone interested in purchasing a new vehicle.


Susan P.



I brought my car in for regular service and had an issue that the service team looked into for me. During their investigation, they had to look under my seats.  While doing so they found a "missing" $100 bill! I cannot begin to express how amazed my husband and I were by the honestly shown from the service team. It would have been very easy to simply pocket that $100 bill and not a soul would ever have known. I think your service team should be commended for their honesty!  My husband and I are looking to replace his current vehicle and the service teams honesty during my recent visit will weigh heavily in our choice of dealerships.

Thank you so much.

Elizabeth S.



 We asked about the Durango we wanted using the Durocher website. When my wife went to look at the vehicle, it was on hold for us (that was awesome). We had a hassle-free purchase of the vehicle that we wanted. Charles's professionalism was very impressive. He even stayed late to wait until we got off work to finalize the paperwork and give us a tour and full explanations of all the bells and whistles of the vehicle. Charles made the whole experience very pleasant.

Ben L.



My experience with Durocher Kia was great. Everyone on the staff was very friendly without being pushy. When I started looking at cars Kia was towards the bottom of my list but I am so happy I took the time to see what they had to offer. The atmosphere at Durocher was very different from other dealers. They got me into an excellent car within my budget and I couldn't be happier. I would recommend this dealer to anyone!




My daughter came in to buy a new Kia Sportage. The treatment of her made her day very special. She was treated like royalty by Jesse Bare. He explained everything we asked, in great detail. He knows his Kia's inside and out. The warranty was something we were looking for and this warranty is great. The price was reasonable. We were also impressed with the quality of these vehicles.Jesse Bare took the time with my daughter and hooked up her cell phone direct to her vehicle. This made her happy. My daughter has traumatic brain injury. She is not used to people taking the time to make sure she was satisfied and understood what he was explaining. I can not say enough about this dealer. Thank you Jesse for making my daughters experience one she will not soon forget.

Dan G.



All I have to say is I will never buy another car from anybody else again. From start to finish Mr. vanAuken has been so courteous, and helpful throughout my entire process. I say process because I was approved for a car loan. I dont have good credit by any means and they lifted my spirits by finding me a lender. I went into this with my head down and came out the proud owner of a reliable, great looking saturn vue. I can honestly say Charles was by far one of the most sincere and honest guys i have ever met. I have been to other dealerships before this and all they cared about was the most commission they could make, not about being safe, or what i need or what I can afford. He does his job very well and is very professional. Durocher should be very proud to have someone like Charles on their team. DONT waste your time somewhere else, just come here ask for Charles and I promise your experience will be as great as ours. no pressure, no hassle, no issues.Great service what else could you ask for.

Dennis S.



I had extensively researched the Kia Optima SX and stopped in to physically look at the vehicle. Carey was extremely helpful, and the least pushy sales rep that I have ever encountered. He recognized the fact that I had researched the car and did not feel the need to cover the same real estate twice, so to speak. He was able to locate and secure the vehicle in the color and configuration that I was looking for immediately. I ordered the car the same day. It was available for pickup two days later.

Frank L.



I had been shopping around at many of the local dealerships looking for a new vehicle, and decided to check out Durocher Kia the other day. When I first arrived, I was immediately greeted by friendly and polite staff. Ross was my sales associate, and he was very well informed on the vehicles they sell, as well as the warranties that are available. I received a very fair trade-in for my vehicle, and a good price on a new Sportage. He wasn't pushy, like many sales associates at other dealerships I visited. Thanks Ross, I love my new car.

Nancy L.

I was in the market for a new Dodge Durango Citadel. I contacted all regional dealers and Durocher Dodge was able to give me the best deal. Charles VanAuken was the salesman that I worked with. He was able to guarantee me the price on the new car, regardless of what rebates were in effect by the time the car was delivered. His price turned out to be the lowest one I was quoted. He also volunteered to help me with the delivery, inspection, and registration of the car since I would be out of the region when the car actually arrived. This entails his bringing the car by ferry across Lake Champlain to Vermont, getting it inspected and registered, and making the swap with my trade in car. In my opinion, he has gone above and beyond what I would have expected him to do! I will be quite happy to recommend Charles and Durocher Auto Sales to anyone interested in purchasing a new vehicle.

Susan P.



Just a quick note to express my sincere thanks and appreciation for the great job that you and your team did in effecting a very 'satisfactory and practical' repair to my daughter's car.  Given the advanced age of the car, the high mileage, her student status and more importantly, the lack of collision coverage, we needed to affect a safe and secure repair within a very limited budget.  Not only did you accomplish that, but you were able to fit her into a tight schedule and get her on her way back to school without delay or complication.  Thank You!

Thomas R.