We asked about the Durango we wanted using the Durocher website. When my wife went to look at the vehicle, it was on hold for us (that was awesome). We had a hassle-free purchase of the vehicle that we wanted. Charles's professionalism was very impressive. He even stayed late to wait until we got off work to finalize the paperwork and give us a tour and full explanations of all the bells and whistles of the vehicle. Charles made the whole experience very pleasant.

Ben L.

All I have to say is I will never buy another car from anybody else again. From start to finish Mr. vanAuken has been so courteous, and helpful throughout my entire process. I say process because I was approved for a car loan. I dont have good credit by any means and they lifted my spirits by finding me a lender. I went into this with my head down and came out the proud owner of a reliable, great looking saturn vue.

I can honestly say Charles was by far one of the most sincere and honest guys i have ever met. I have been to other dealerships before this and all they cared about was the most commission they could make, not about being safe, or what i need or what I can afford. He does his job very well and is very professional. Durocher should be very proud to have someone like Charles on their team. DONT waste your time somewhere else, just come here ask for Charles and I promise your expierience will be as great as ours. no pressure, no hassle, no issues.Great service what else could you ask for.

Dennis S.

Charles took the time to make sure we had the right vehicle for my needs. This took an extended period of time due to the specific needs and the limited quantity of vehicles meeting these requirements. They went all the way to NH to get the only one within three hundred miles. Charles was also able to find an extra 2,000 dollars in rebates, not just from Ram, but also from my insurance company. The trade in allowance was quite generous as well. I would definiteley reccommend this dealership to friends and family.

Chris D.

I was in the market for a new Dodge Durango Citadel. I contacted all regional dealers and Durocher Dodge was able to give me the best deal. Charles VanAuken was the salesman that I worked with. He was able to guarantee me the price on the new car, regardless of what rebates were in effect by the time the car was delivered. His price turned out to be the lowest one I was quoted. He also volunteered to help me with the delivery, inspection, and registration of the car since I would be out of the region when the car actually arrived. This entails his bringing the car by ferry across Lake Champlain to Vermont, getting it inspected and registered, and making the swap with my trade in car. In my opinion, he has gone above and beyond what I would have expected him to do! I will be quite happy to recommend Charles and Durocher Auto Sales to anyone interested in purchasing a new vehicle.

Susan P.

Rob Geiger at Durocher Auto Sales went above and beyond to make my Jeep buying experience the best auto purchase I have ever had. Thanks Rob! Thanks to everyone else that made this such a great experience! You have a customer for LIFE

Damon F.

I bought a 2012 Jeep Wrangler Unlimited yesterday.  I live 4 hours away but saw online that you had the color and model I wanted and I happened to be in your area today.  Theo sold me the car.  I wanted to let you know it was the BEST car buying experience I have ever had.  Theo was very accommodating as we had to leave the area the same day.  He was gracious and kind and geniune.  I left with a beautiful car and felt like I got a fair deal.  I would drive 4 hours to buy from him again!  Please recognize this man.  He was Great!

Heather F.

I recently had my 2010 Acura TL repaired at Durocher after a collision with a deer and wanted to write a review.  I was impressed by the professionalism, timeliness, and with the quality of the work that was done to fix my vehicle.  The repair process was explained to me upfront, my insurance claim and repair procedure questions were answered, and what was said was consistently done throughout the entire process.  At one point I was even told that a certain part (nothing critical) had in error, forgotten to be ordered.  This honesty, instead of some fabricated baloney we hear all too often was really appreciated.  Thank you for your integrity, professionalism, and quality of service. 

Nate B. 

Just a note to let you know that it's always a pleasure dealing with you as well as the Durocher 'Extended' family.  You all treat your customers with courtesy and professionalism from the service technicians and advisors to the parts department, office and sales people, you always make me feel at home.  That's why I keep coming back.  Keep up the great work!

Rich R.   


Thanks for your service.  My local dealer has taken 3 months and several phone calls to provide me with the information you were able to give me in five minutes.  I will definitely be doing more business with you.

Michel V.     

I really appreciate your kindness and tenacity.  You have been the nicest person I have ever spoken to from a dealership.  Thank you for your efforts.

Debbie T.    

I am extremely impressed with the customer service you have provided me.  I have not experienced this with any other dealers!  I will come to you first the next time we need a vehicle!

Karen C.   

Just a quick note to express my sincere thanks and appreciation for the great job that you and your team did in effecting a very 'satisfactory and practical' repair to my daughter's car.  Given the advanced age of the car, the high mileage, her student status and more importantly, the lack of collision coverage, we needed to affect a safe and secure repair within a very limited budget.  Not only did you accomplish that, but you were able to fit her into a tight schedule and get her on her way back to school without delay or complication.  Thank You!

Thomas R.